FAQ

What is ASC?

ASC is Indonesia Airport Shuttle Car Services provide ground transfer of International Airport Destination in Indonesia. We are a search and booking engine for ground transportation for any way you can think of to get to and from the airport, and allow you to search, compare, and book your transportation with easy payment online.

How use ASC booking system?

Plan your arrival destination to Indonesia and source of pick up field type Airport Arrival and destination is your hotel or final address. System will find your total rate and distance with duration ride. Finally fill all detail of your personal information to make easy our support system response your quote. Subscribe for registration and get offers from ASC for your ride future.

Private Shuttle Car Services

A Private Shuttle Car services is usually a van for 2-15 people that will transport you and your friends between one location and the airport.  All vehicle option by your choice on quote ASC system.

How to Pay ?

ASC available online payment system use Credit Card or Paypal system and offline payment method (Local Bank for Indonesia passengers). You will get payment process last of quote or booking on ASC.

Where do I go when I arrive at the airport?

Since each provider is different, we provide specific, detailed instructions in the automatic confirmation email that you’ll receive when you book. Need more information? Give us a call and we’ll help make sure your trip is seamless, so you can get where you want to be, faster and easier.

How do I cancel my reservation?

We know that sometimes your plans change, so we’ve tried to make it easy for you to cancel, in case you need to. As long as it’s before the provider’s cancellation cut-off (differs by provider, usually 48 hours or less), you can just click on the cancellation link in your confirmation email. If it’s past the cut-off, you may still be able to cancel and get a refund, though you’ll have to call the provider.

How can I contact customer support?

We offer 3 ways to get in contact with us – use whichever one works best for you
Email: Send us an email at info@airportshuttlecar.com or airportshuttlecar@gmail.com and airportshuttlecarservices@gmail.com and we’ll get back to you ASAP, usually within an hour!
Chat: We offer live chat on our site. Go ahead, give it a try – we don’t bite! or use Whatsapp to +6282237580550
Phone: Want to speak by phone? You can call us to +6285739685344 or +6282237580550

I didn’t get a confirmation email, what happened?

That’s a problem! Contact us and we’ll make sure you receive all of the details about your booking. You may also want to check your spam folder, as sometimes e-mails can get stuck there.

If I’m headed to the airport, how long before my flight should I ask to get picked up?

We recommend you arrive at the airport 2 hours in advance. If you have any questions, give us a call, chat with us, or send us an email, and we’ll be happy to help make sure you get to the airport, safely, easily and on-time!

For an airport pickup, how far after I land should I ask to get picked up?

To make things easy for you, we provide a recommended pickup time. Typically, we recommend 30-40 minutes if you have luggage, though if you have only a carry-on 20 minutes may be enough. If you’re flying internationally, we recommend adding another 30 minutes for getting through customs. We also recommend calling the provider once you land to inform them that you have arrived, so they know to expect you soon.

How to meet my drive?

Our provider ready waiting you front of arrival gate with signboard your name Display, please made your name true and easy to remember your name.